Life Sciences Manufacturer improves 3PL Performance
Bridging Gaps Between Internal and 3PL Teams
Pharma Company sees reduced lead times and improved service levels
Company was experiencing friction in working faster and harmoniously with their 3PL provider
SPARQ360 set up an in-house management team to organize and develop internal teams for success
- Management Consulting: We provided guidance and education to the internal team to enable their cross-functional departments to work smoothly with their 3PL company.
- Accountability and Responsiveness: By having in-house managers dedicated to overseeing the 3PL relationship, the company observed a high level of accountability and responsiveness.
SPARQ360’s in-house consultants deploy a boots-on-the-ground approach and mediate operations and customer’s leadership teams allowing us to make unbiased, objective decisions based purely on what is best for our customers. Our team provided hands on guidance to warehouse staff, documented process changes and enabled inter-departmental communication to maximize their 3PL engagement. This was the missing link for this client.
Results
Our team worked directly with the internal team onsite, which involved revamping their current setup. This optimization resulted in several key benefits:
Becoming Part of the Team
- Integration and Collaboration: Our approach involved fully integrating with our client’s team. Our consultants worked closely alongside their employees, participating in daily operations, meetings, and decision-making processes. By embedding ourselves within their environment, we ensured that our insights and recommendations were not only aligned with their specific needs and challenges but also seamlessly integrated into their existing workflows and corporate culture.
- Building Relationships: By becoming part of the team, we built strong, trust-based relationships with staff, fostering open communication and a collaborative environment.
- Understanding Culture and Dynamics: Immersing ourselves in the team allowed us to understand the company culture, internal dynamics, and specific challenges, enabling us to provide more tailored and effective solutions.
Acting on Behalf of the Customer
- Customer Advocacy: We acted as advocates for our client’s best interests, ensuring that all actions and decisions are aligned with their goals and objectives.
- Representing the Customer: In dealings with third parties, such as suppliers or service providers, we represented the company’s interests, negotiating and making decisions as if we were part of their organization.
- Dedicated Support: Our role involved providing dedicated support and expertise, functioning as an extension of the company team to enhance their capabilities and drive success.
Educating Internal Departments
- Knowledge Transfer: We focused on transferring knowledge and expertise to the company’s internal departments, ensuring they understand best practices and industry standards.
- Training and Development: This involved conducting training sessions, workshops, and hands-on demonstrations to equip internal teams with the necessary skills and knowledge to work effectively.
- Process Harmonization: By educating internal departments, we helped harmonize processes and workflows, ensuring that all teams were aligned and working towards common goals. This improved coordination and efficiency across the organization.
In summary, our approach involved integrating into the company’s 3PL team, advocating for our client’s interests, and educating their internal departments to enhance collaboration, improve operations, and deliver immediate value.
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