Freight Forwarder Tackles Sustainability
Freight Forwarder Meets Sustainability Demands and Protects Revenue
Sustainability compliance made practical with rapid assessment, clear roadmap, and ongoing support
A global freight forwarder faced a high-stakes challenge: one of its biggest customers demanded a formal sustainability program, or risked walking away. Lacking internal bandwidth or expertise to meet the requirement, the company turned to SPARQ360 to assess its current position, define a credible plan, and support ongoing execution.
The Challenge
The company was at risk of losing a major client—accounting for nearly a third of its revenue—due to lack of sustainability readiness. It had no formal sustainability reporting, strategy, or operational framework in place. Internally, capacity was stretched thin and navigating ESG requirements felt overwhelming.
SPARQ360’s experienced team deploys a boots-on-the-ground approach and mediate operations and customer’s leadership teams allowing us to make unbiased, objective decisions based purely on what is best for our customers. Our team provided hands on guidance to warehouse staff, documented process changes and enabled inter-departmental communication to maximize their 3PL engagement. This was the missing link for this client.
The Strategy
SPARQ360 responded with speed and precision. Our sustainability experts performed a baseline materiality assessment and gap analysis, identifying critical shortfalls in reporting, operations, and stakeholder engagement.
From there, we created a roadmap to bridge the gap between the current state and the customer’s expectations—tailored to the company’s real-world resources and timelines.
The Implementation
- Created a full sustainability strategy and reporting plan
- Integrated LEAN practices to ensure efficient, manageable execution
- Provided outsourced sustainability management support
- Supported client calls and CFS warehouse process improvements
- Focused on actionable steps to meet specific customer requirements
Related service: Sustainability Programs
The Results
- Maintained compliance with critical customer, preserving ~33% of revenue
- Established a clear sustainability roadmap to guide future efforts
- Improved warehouse efficiency via LEAN integration
- Reduced risk and strengthened customer confidence
SPARQ360’s approach helped the company avoid both compliance failure and reputational risk. With the right tools, guidance, and support, they stayed competitive, credible, and fully aligned with customer values—without overextending internal teams.
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