Lonza is one of the world’s largest healthcare manufacturing companies
Lonza approached us to be their in-house interim management team for their outsourced 3PL service improvement
Lonza was experiencing friction in working faster and harmoniously with their 3PL provider
SPARQ360 set up an in-house management team to organize and develop internal teams for success
- Management Consulting: We provided guidance and education to the Lonza team to enable their cross-functional departments to work smoothly with their 3PL company.
- Accountability and Responsiveness: By having in-house managers dedicated to overseeing the 3PL relationship, Lonza observed a high level of accountability and responsiveness.
SPARQ360’s in-house consultants deploy a boots-on-the-ground approach and mediate operations and customer’s leadership teams allowing us to make unbiased, objective decisions based purely on what is best for our customers. Our team provided hands on guidance to warehouse staff, documented process changes and enabled inter-departmental communication to maximize their 3PL engagement. This was the missing link for Lonza.
Results
Our team identified worked directly with the team at Lonza onsite, which involved revamping their current setup. This optimization resulted in several key benefits:
Becoming Part of the Team
- Integration and Collaboration: Our approach involved fully integrating with Lonza’s team. Our consultants worked closely alongside the Lonza’s employees, participating in daily operations, meetings, and decision-making processes. By embedding ourselves within Lonza’s environment, we ensured that our insights and recommendations were not only aligned with their specific needs and challenges but also seamlessly integrated into their existing workflows and corporate culture.
- Building Relationships: By becoming part of the team, we built strong, trust-based relationships with Lonza’s staff, fostering open communication and a collaborative environment.
- Understanding Culture and Dynamics: Immersing ourselves in the team allowed us to understand Lonza’s culture, internal dynamics, and specific challenges, enabling us to provide more tailored and effective solutions.
Acting on Behalf of the Customer
- Customer Advocacy: We acted as advocates for Lonza’s best interests, ensuring that all actions and decisions are aligned with their goals and objectives.
- Representing the Customer: In dealings with third parties, such as suppliers or service providers, we represented Lonza’s interests, negotiating and making decisions as if we were part of their organization.
- Dedicated Support: Our role involved providing dedicated support and expertise, functioning as an extension of the Lonza’s team to enhance their capabilities and drive success.
Educating Internal Departments
- Knowledge Transfer: We focused on transferring knowledge and expertise to the Lonza’s internal departments, ensuring they understand best practices and industry standards.
- Training and Development: This involved conducting training sessions, workshops, and hands-on demonstrations to equip internal teams with the necessary skills and knowledge to work effectively.
- Process Harmonization: By educating internal departments, we helped harmonize processes and workflows, ensuring that all teams were aligned and working towards common goals. This improved coordination and efficiency across the organization.
In summary, our approach involved integrating into the Lonza’s 3PL team, advocating for Lonza’s interests, and educating their internal departments to enhance collaboration, improve operations, and deliver immediate value.
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