Case study

Healthcare

  • Service

    ENGAGEMENT/ INNOVATION & CONTINUOUS IMPROVEMENT
  • Region

    EMEA
  • Need for culture change and improved employee engagement (12K FTE)
  • Implement a continuous improvement program
  • Implement an integrated Quality improvement program
  • Phase 1: Deploy SPARQspace Dialogue to increase engagement and hear the voice of the employees in different functions and levels
  • Phase 2: Follow up with SPARQspace Ideation to support further ongoing ideation and workflow management
  • Very positive feedback of organization on first dialogues
  • Implemented Integrated Dialogue Program for Executive Committee and Workers Council
  • Better understanding of voice of employees per function and level
  • Improved communication between Executive Committee and employees
  • Better understanding of the real needs of the organization
  • Increased engagement and transparency thru visibility of results to the organization